Hope you're still buzzing with the same excitement that's fuelled our journey this year. Today, let's ride down memory lane and celebrate the wins that made 2023 a game-changer.
The launch of the Balcia mobile app
Our mission has always been crystal clear – to provide insurance that seamlessly integrates with people's lives. In a world where our phones have become extensions of ourselves, we've found that's exactly where we fit in! Our mobile app simplifies insurance and enriches our customers' lives. And there are even more exciting developments in the pipeline for 2024!
Estonia's blitz entry
From zero to thriving in just 90 days - feels like we hit the "fast-forward" button in the business world. Estonia's digital playground screams innovation, and we're all set to charm the Estonian community. An exciting twist in our Estonian journey awaits in February 2024 when we introduce our motor products.
Redefining car insurance with AI
In our relentless pursuit of innovation, teaming up with kasko2go felt like plugging into the future. Their AI-powered risk calculator is mind-blowing; it assesses over 800 factors, guaranteeing hyper-precise risk evaluation – showcasing our firm commitment to raising industry standards. And our AI journey is far from over; we are just getting warmed up! Stay tuned!
Modern career journey
Our dedication to innovation extends beyond insurance products. On a global scale, we've launched a chic career page. Job hunting can be daunting – we get it and aim to simplify this process, just as we do with our insurance products. Also, you, our fantastic team, are the heartbeat of our success. We're crafting an even more inspiring work vibe to fuel your growth and happiness.
Regional recap
Lithuania's turnaround game is strong, expanding its portfolio of private individuals, all thanks to unleashing our brand power, some internal processes magic and an innovative mindset.
Poland's been doing the hustle, diversifying sales channels and reducing dependence on its largest partner. They've also formed a robust core team and completed the restructuring started in 2022 by taking claims administration, risk underwriting, and sales functions.
France is crushing it! Fastest-growing profit-generating business in the group, ranking in the top 3 by GWP and achieving the highest profit-generating value.
Latvia shook things up with a whole new claims administration approach, using our mobile apps mojo we challenged the insurance claims settling speed market norm. We delivered a fresh customer experience that set new benchmarks in cross-selling, with Latvia leading in the highest policy numbers per customer.
As we step into the new year, our vision remains unshaken. We will build upon the innovations of 2023, focusing on productivity and strengthening our dream team. The horizon is painted with limitless possibilities, just like our individual minds, and together, we stand ready to embrace this bright future with confidence and determination. In the words of a wise soul, "Innovation distinguishes between a leader and a follower." We remain committed to pioneering, challenging industry norms, and setting higher standards.
I sincerely thank each of you for your hard work, support, partnership, and trust. We've climbed mountains together, and I promise you - the best is yet to come.
With heartfelt thanks and boundless optimism,
Jānis Lucaus
