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Claims
Registration Specialist

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

Experience
Specialist
Your mission
Claims Registration
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background Magdalena Korsak
Magdalena Korsak
Head of Claims
Meet your leader

Position

As the Claims Support Specialist at Balcia, you will be the driving force behind our customer service success, tackling calls, complaints, and inquiries with patience and expertise.

YOU WILL:

  • answering incoming calls and providing customers with accurate and relevant information in the claims process,

  • handling e-mail inboxes,

  • registering insurance claims,

  • ensuring timely and correct verification of initial information provided in connection with reported claims,

  • responsibility for the collection and proper maintenance of claims documentation received in the claims handling process.

REQUIREMENTS:

  • experience in telephone and e-mail customer service,

  • ability to obtain information and think analytically,

  • ability to use MS Office programs (Word, Excel and Outlook),

  • communication and team-working skills,

  • knowledge of English (reading comprehension, basic customer service),

  • experience in insurance is welcome (preferably in the area of loss adjustment).

WHAT WE OFFER:

  • fixed working hours,

  • bonus depending on individual commitment, but also on the performance of the whole team,

  • great atmosphere and a close-knit, experienced team,

  • interesting and dynamic job in a stable and growing international company the opportunity to develop and prove oneself - heads full of ideas are appreciated with us,

  • contribute to the processes and the atmosphere in the claims team.

No two days are the same, you will have an opportunity to participate in international projects and be part of a growing and professional team. We will provide you with necessary trainings, guidance and onboarding.

illustration

Pleasures

No 1
Flex to the max. Sounds a bit stale, right?

What’s that, you say? Days off, work from home or abroad, individualized working hours? Ok, we got you!

Hybrid work model
Flexible hours
Employee loyalty & personal leave
Summer shortened Fridays
Opportunity to work abroad
No 2
What ceiling?

There are no stop signs for your growth at Balcia. Come work for us and become your best self.

External training & conferences support
Dynamic work environment
Unlimited career growth opportunities
No 3
Bonuses or pop-up parties? How about both!

If you work hard, we dish out bonuses and host parties to celebrate. How often? We look at our quarterly results and then put it to a vote.

Quarterly bonuses
50% discount on Balcia products
Pop-up events
Health insurance from day1
Free parking
Shared electric scooters

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Claims
Registration Specialist


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Balcia Insurance