YOU WILL
- direct contact with debtors (telephone/email),
- explaining the reasons for payment delays,
- negotiating debt repayment terms,
- monitoring the repayment of debts,
- sending letters of summons for payment,
- passing on cases to external debt collection after unsuccessful internal collection,
- in future also supervising the implementation of the debt collection process in the system.
WHAT WE EXPECT
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minimum of 2 years' experience in debt collection (preferably in the insurance industry),
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experience in professional, telephone and e-mail customer service,
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ability to obtain information and think analytically,
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ability to use MS Office programs (Word, Excel and Outlook),
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communication and teamwork skills,
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communicative knowledge of English (A2/B1; reading comprehension, basic customer service),
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accuracy, conscientiousness, very good organisation of work will be a great asset.
Not two days at Balcia are the same, you will have an opportunity to participate in international projects and be part of a growing and professional team. We will provide you with the necessary training, guidance, and onboarding.
