Get ready to:

• explaining the reasons for payment delays,
• negotiating debt repayment terms,
• monitoring the repayment of debts,
• direct contact with debtors (telephone/email),
• sending letters of summons for payment,
• passing on cases to external debt collection after unsuccessful internal collection,
• in future also supervising the implementation of the debt collection process in the system.

To fit here you'll need:

• minimum of 2 years' experience in debt collection (preferably in the insurance industry),

• ability to obtain information and think analytically,

• ability to use MS Office programs (Word, Excel and Outlook),

• experience in professional, telephone and e-mail customer service,

• communication and teamwork skills,

• communicative knowledge of English (A2/B1; reading comprehension, basic customer service),

• accuracy, conscientiousness, very good organisation of work will be a great asset.

Why you'll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Warsaw city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Riga, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.