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IT
USER SUPPORT SPECIALIST

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Estonia, Poland, France, Germany and Italy. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

Experience
Specialist
Your mission
Support Wizard
Salary (brutto)
1600-1800
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Ilgvars Girgensons
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Position

We will trust you to provide comprehensive technical assistance and support to users, resolving their IT-related issues and ensuring their technology experience is seamless and productive

You will

  • be responsible for managing and overseeing user access rights within Information Systems, ensuring secure and appropriate access is maintained for all users
  • provide expert advice and guidance to users on the effective use of various information systems, helping them understand and utilize these systems to their full potential
  • your focus will be on diagnosing and resolving problems that end users encounter with specific information systems, ensuring smooth and efficient operation
  • troubleshoot and solve application-related technical issues, as well as perform simple configuration changes to applications to enhance user experience and system functionality.

What we expect

If you can simplify technical language for non-tech users

If you thrive in a collaborative environment, working alongside other IT professionals to provide the best user experience

If you are adaptable to rapidly changing technologies and committed to continuous learning and development in the IT field

If you have an eye for detail and are highly organized, ensuring that all user support activities are carried out meticulously and efficiently

then we are "on the same page", and it is definitely worth talking to us.

 Requirements

  • 2+ Years Work Experience as an IT User Support Specialist
  • Configuration Skills of Active Directory and Group Policies
  • Understanding of Network Infrastructures and Components
  • Experience in IS User Rights Administration
  • Ability to Provide IS User Consultations
  • Good knowledge of the English and Latvian

What we offer 

You will be working from our headquarters in the Riga city center at a modern office in a friendly, fast-paced, and teamwork-oriented international culture with high ethics. You will also have an opportunity to work remotely.

Not two days at Balcia are the same, you will have an opportunity to participate in international projects and be part of a growing and professional team. We will provide you with the necessary training, guidance, and onboarding.

Competitive monthly salary depending on your level of experience and competence, health insurance from the first working day, additional paid days off, noteworthy discount on Balcia products, gifts on special occasions and more.

illustration

Pleasures

No 1
Life in Balance

We wish you to be the most productive me you can be!

Flexible working hours
Kudos Day
Shorter Summer Fridays
Work abroad for three months a year
Work and travel across Balcia branches
Hybrid Work
No 4
Health and Wellness

Whether it's physical or mental, your health and well-being are always a priority!

Wellness Recharge Days
Kindness Day
Significant life fund
Active Lifestyle funding
Health insurance
Walk to connect with colleagues
No 2
Beyond your salary

We are ready to compensate your efforts in addition to your salary!

Educational Sponsorship
Conference Support
Performance Bonus
Participation in Balcia sponsored events
Individual training budget
Unlimited career growth
No 3
Balcia Lifestyle

These perks are here to make your workdays smoother, brighter, and more fun.

Merch Shop
Shared electric scooters
Inspiring story tellers
Insider deals 50%
Referral bonus
Internal events
Snacks in the office
Flat structure
Partner discounts
Residence discount 20%
Phone expenses
Free Parking
Rooftop Fun
No 1
Life in Balance

We wish you to be the most productive me you can be!

Flexible working hours
Kudos Day
Shorter Summer Fridays
Work abroad for three months a year
Work and travel across Balcia branches
Hybrid Work
No 2
Beyond your salary

We are ready to compensate your efforts in addition to your salary!

Educational Sponsorship
Conference Support
Performance Bonus
Participation in Balcia sponsored events
Individual training budget
Unlimited career growth
No 3
Balcia Lifestyle

These perks are here to make your workdays smoother, brighter, and more fun.

Merch Shop
Shared electric scooters
Inspiring story tellers
Insider deals 50%
Referral bonus
Internal events
Snacks in the office
Flat structure
Partner discounts
Residence discount 20%
Phone expenses
Free Parking
Rooftop Fun
No 4
Health and Wellness

Whether it's physical or mental, your health and well-being are always a priority!

Wellness Recharge Days
Kindness Day
Significant life fund
Active Lifestyle funding
Health insurance
Walk to connect with colleagues

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IT
USER SUPPORT SPECIALIST


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