Get ready to: 

• register, classify, and resolve user access-related incidents, ensuring all requests are properly logged and managed
• manage and assign user access rights across information systems, following predefined processes and security protocols
• monitor and improve access management processes to ensure security, efficiency, and compliance
• maintain and update documentation related to system access, ensuring clarity and consistency
• provide support and guidance to employees and partners on system access and maintenance
• conduct security compliance checks, identify potential risks, and ensure adherence to access policies
• generate reports to support decision-making and optimize access management processes

About you: 

• you are a natural problem solver with strong analytical skills
• you have experience with incident and request management systems
• your organizational and time-management skills allow you to handle multiple tasks efficiently
• you remain calm under pressure, especially during high-priority operations
• you have excellent communication skills in English
• you are proactive, detail-oriented, and passionate about ensuring secure and efficient systems support

Sounds familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit here, you’ll need:

• a degree (or ongoing studies) in IT or a related field.
• at least 1 year of experience in IT support or user access management
• strong understanding of modern IT infrastructure and system operations
• a detail-oriented and security-first mindset, ensuring precision in access management
• the ability to make quick, informed decisions in a fast-paced environment
• knowledge of user access management principles, including working with Active Directory and Group Policies
• a solid grasp of information system security and compliance best practices
• fluent English skills to collaborate in an international tech-driven environment

Reasons why you’ll love it here

You will be working from our modern HQ offices in the Riga city center, while also having the option of a nomad-desk. In addition to our HQ, you can occasionally choose to work from dynamic locations across Riga, Tallinn, Warsaw, and Vilnius, or, if you wish, your home office.

Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding.

You'll receive a competitive salary that's based on your competencies and previous experience. You'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!