Get ready to: 

• Build the claims department, setting strategic goals, objectives, and performance targets.
• Develop and implement claims processes that align with industry best practices and regulatory requirements.
• Build a robust partners network and foster cooperative relationships with external partners to drive mutual growth and innovation.
• Foster a customer-centric mindset, ensuring that the claims process delivers outstanding customer experiences.
• Collaborate with cross-functional teams to enhance claims automation, digital solutions, and data analytics.
• Monitor claims metrics and KPIs, identifying trends and areas for improvement.
• Drive innovation in claims handling, implementing new technologies and methodologies to streamline processes.
• Coach, mentor, and develop claims staff, fostering a high-performing and motivated team.
• Collaborate with underwriting, risk management, and legal teams to manage complex claims cases.

About you:

• an exciting challenge is what gets you up in the morning,

• you put passion and energy in everything you do and get satisfaction from it,

• you are supportive and friendly and have a high level of responsibility,

• you are a fast learner, have an eagle eye to details and know how to handle sensitive and confidential information,

• you are results-driven person and have a mindset that allows you to always think out of the box.

Sounds familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit in here you’ll need:

• Bachelor's degree in Business, Insurance, Finance, or related field
• 3+ years experience in claims management within the insurance industry
• Strong knowledge of insurance regulations, policies, and procedures.
• Proven leadership experience with the ability to inspire, motivate, and lead teams
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional communication and interpersonal abilities
• Hands-on experience with MS Office
• excellent Estonian and English language skills, both written and spoken.

Reasons why you’ll love it here

You will be working from our modern office in Tallinn in vibrant Ülemiste City, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our Estonian office, you can occasionally choose to work from dynamic locations across Riga, Warsaw, and Vilnius, or, if you wish, your home office.

Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia!

You'll receive a competitive salary that's based on your competencies and previous experience. What's more, you'll receive Stebby compensation (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!