Get ready to: 

• provide exceptional customer support and assistance through our communication channels;
• advise clients on insurance contracts, events, and related matters, provide with consultation;
• handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt and accurate information;
• prepare and present insurance offers;
• register potentially insured events according to the guidelines;
• communicate promptly with our team to address customer inquiries, complaints, or technical issues;
• propose improvements to the insurance claims registration, administration and automation process.

About you:

• If an exciting challenge is what gets you up in the morning,
• if you put passion and energy in everything you do and get satisfaction from it,
• if you are supportive and friendly and have a high level of responsibility,
• if you are a fast learner, have an eagle eye to details and know how to handle sensitive and confidential information,
• if you are results-driven person and have a mindset that allows you to always think out of the box,

Sounds familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit in here you’ll need:

• Knowledge of the insurance market and products
• Experience in insurance sales, customer support, or claims handling process
• Willingness to learn and adapt to new policies, procedures, and technologies
• Fluent Estonian & English skills, both spoken & written
• Creativity, commitment, and independence of action
• Communication skills and ability to work in a team
• Attention to detail and analytical skills
• Capability of handling multiple tasks simultaneously and prioritizing work efficiently
• Excellent verbal and written communication skills and strong negotiation skills
• Good knowledge of MS Office programs, in particular MS Excel.

Why you’ll love it here

Why you'll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Tallinn in Ülemiste City area with hybrid work opportunities and occasional access to Balcia offices across Riga, Warsaw, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.