Jolanta
Lapa

Jolanta leads claims handling and innovation across six countries, shaping journeys that are fast, simple, and built for real life. From process design to AI integration, she’s focused on making sure support is always just a tap away, especially in the Balcia app.

She believes insurance should feel like care, not complexity. With every improvement, Jolanta helps to turn claims from moments of confusion into moments of clarity and trust. Her mission is to create a claims experience that supports people when it matters most.

Fun Fact!

Jolanta wakes up at 5AM every day – even on weekends! She enjoys a good sunrise view and loves the quiet and clear energy of early mornings.

If Jolanta was a Balcia product, she’d be..

City Combo. Flexible, smart, and always ready for a ride.