Get ready to:

• Be a trusted guide – consult clients on products and insurance terms, explain options, and recommend the best-fit solutions.

• Deliver outstanding service – support clients throughout the full journey, from preparing offers and policies to answering questions and providing after-care.

• Spot opportunities – recognize customer needs, upsell and cross-sell relevant products, and turn conversations into long-term relationships.

• Keep it seamless – handle client documentation, coordinate payments, and make sure every step is smooth and simple.

• Stay on top – track results, follow up on renewals, and ensure targets are met with quality and consistency.

• Work as one team – collaborate with colleagues and brokers to make sure every customer experience is excellent.

About you:

• Customer service and sales skills come naturally to you.

• You’re an excellent communicator (whether on the phone or by email) who builds trust with ease.

• You’re proactive, responsible, and always ready to go the extra mile for clients.

You’ll fit right in if you have:

• Higher education (business, economics, or related field preferred).
• At least 2–3 years of experience in sales or customer care (insurance experience is a plus).
• Excellent Latvian and conversational English.
• Confidence with MS Office and digital tools.

Reasons why you’ll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Riga city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Warsaw, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.