Get ready to:

• listen to calls and analyze emails to assess service quality,

• support the claims registration process by monitoring data accuracy, communication, and timely actions,

• prepare reports and recommendations for communication improvements,

• identify training needs and create development materials,

• collaborate with leaders and teams across Balcia Group countries on service standards,

• support the maintenance of high customer satisfaction (NPS, feedback),

• update and enhance customer communication standards,

• work closely with Claims and IT departments to improve customer experience,

• initiate actions that streamline service processes,

• handle customer service via phone and email,

• respond to complaints and official letters from authorities.

To fit here you'll need:

• experience in customer service,

• the ability to work in a dynamic environment,

• strong communication skills, empathy, and a positive attitude,

• english skills (reading comprehension and basic customer support),

• willingness to work in shifts (until 18:00),

• experience in insurance, preferably in claims registration.

Reasons why you'll love it here:

You will be working from our modern office in the Warsaw (almost) city center, while also having the option of a nomad-desk. What is nomad-desk you can ask? It means that you can occasionally choose to work from dynamic locations across Riga, Tallinn, and Vilnius, or, if you wish, your home office.

Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding.

You'll receive a competitive salary that's based on your competencies and previous experience. You'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!