Get ready to:

• be responsible for managing and overseeing user access rights within Information Systems, ensuring secure and appropriate access is maintained for all users

• provide expert advice and guidance to users on the effective use of various information systems, helping them understand and utilize these systems to their full potential

• your focus will be on diagnosing and resolving problems that end users encounter with specific information systems, ensuring smooth and efficient operation

• troubleshoot and solve application-related technical issues, as well as perform simple configuration changes to applications to enhance user experience and system functionality
  

About you:

• If you can simplify technical language for non-tech users
  
• If you thrive in a collaborative environment, working alongside other IT professionals to provide the best user experience
  
• If you are adaptable to rapidly changing technologies and committed to continuous learning and development in the IT field
  
• If you have an eye for detail and are highly organized, ensuring that all user support activities are carried out meticulously and efficiently

then we are "on the same page", and it is definitely worth talking to us.

To thrive in this role, you'll need:

• Configuration Skills of Active Directory and Group Policies
• Understanding of Network Infrastructures and Components
• Experience in IS User Rights Administration
• Ability to Provide IS User Consultations
• Good knowledge of the English and Latvian

What we offer 

You will be working from our modern office in the Riga city centre, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our office, you can occasionally choose to work from dynamic locations across Tallinn, Warsaw, and Vilnius, or, if you wish, your home office.

Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our OKR (Objective and Key Results) bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia! To make your start here as smooth as possible, we'll provide effective onboarding, and any additional training or guidance you may need.