Get ready to:

• Administer and enhance our network, servers, data storage, virtualization and IT infrastructure

• Initialize, classify and resolve IT infrastructure and IS incidents via ticketing systems

• Provide expert-level support to end-users across the company

• Manage IS requests—access rights, software updates, installations—through the request system

• Conduct proactive monitoring and troubleshooting to prevent issues

• Deliver specialized technical support, including handling complex cases

• Train colleagues and foster digital upskilling

• Design and implement strategies for infrastructure improvement and introduce new technologies

• Take on additional tasks and projects as assigned

About you:

• You hold a university degree—preferably in IT or comparable field

• You bring at least 3 years of experience in IT/network/system administration

• You’re fluent in Latvian (excellent) and English (very good), both spoken and written

• You thrive on analytical thinking and are an independent, efficient problem solver

To thrive in this role, you'll need:

• Proven experience with Windows Server and Linux/Unix systems—installation, admin, upkeep

• Hands-on work with network devices: setup, administration, monitoring

• Familiarity with virtualization platforms and storage/backup solutions

• Competence in database administration and infrastructure monitoring tools

• Excellent communication and cross-departmental collaboration skills

Reasons why you’ll love it here:

You will be working from our modern HQ offices in the Riga city centre, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our HQ, you can occasionally choose to work from dynamic locations across Riga, Tallinn, Warsaw, and Vilnius, or, if you wish, your home office.

Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our OKR (Objective and Key Results) bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia! To make your start here as smooth as possible we'll provide effective onboarding, and any additional training or guidance you may need.

You'll receive a competitive salary that's based on your competencies and previous experience. What's more, you'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!