Get ready to: 

• provide exceptional customer support and assistance through our communication channels;
• advise clients on insurance contracts, events, and related matters, provide with consultation;
• handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt and accurate information;
• prepare and present insurance offers;
• register potentially insured events according to the guidelines;
• communicate promptly with our team to address customer inquiries, complaints, or technical issues;
• propose improvements to the insurance claims registration, administration and automation process.

About you:

• If an exciting challenge is what gets you up in the morning,
• if you put passion and energy in everything you do and get satisfaction from it,
• if you are supportive and friendly and have a high level of responsibility,
• if you are a fast learner, have an eagle eye to details and know how to handle sensitive and confidential information,
• if you are results-driven person and have a mindset that allows you to always think out of the box,

Sounds familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit in here you’ll need:

• Knowledge of the insurance market and products
• Experience in insurance sales, customer support, or claims handling process
• Willingness to learn and adapt to new policies, procedures, and technologies
• Advanced knowledge of Estonian & English both spoken & written
• Creativity, commitment, and independence of action
• Communication skills and ability to work in a team
• Attention to detail and analytical skills
• Capability of handling multiple tasks simultaneously and prioritizing work efficiently
• Excellent verbal and written communication skills and strong negotiation skills
• Good knowledge of MS Office programs, in particular MS Excel.

Reasons why you’ll love it here

You will be working from our modern office in Tallinn in vibrant Ülemiste City, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our Estonian office, you can occasionally choose to work from dynamic locations across Riga, Warsaw, and Vilnius, or, if you wish, your home office.

Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our OKR (Objective and Key Results) bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia! To make your start here as smooth as possible we'll provide effective onboarding, and any additional training or guidance you may need.

You'll receive a competitive salary that's based on your competencies and previous experience. What's more, you'll receive Stebby compensation (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!