You will

• be responsible for managing and overseeing user access rights within Information Systems, ensuring secure and appropriate access is maintained for all users
• provide advice and guidance to users on the effective use of various information systems, helping them understand and utilize these systems to their full potential
• your focus will be on diagnosing and resolving problems that end users encounter with specific information systems, ensuring smooth and efficient operation
• troubleshoot and solve application-related technical issues, as well as perform simple configuration changes to applications to enhance user experience and system functionality.
  

About you

• If you can simplify technical language for non-tech users
  
• If you thrive in a collaborative environment, working alongside other IT professionals to provide the best user experience
  
• If you are adaptable to rapidly changing technologies and committed to continuous learning and development in the IT field
  
• If you have an eye for detail and are highly organized, ensuring that all user support activities are carried out meticulously and efficiently

Sound familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit in here you’ll need:

• Understanding of Network Infrastructures and Components
• Configuration Skills of Active Directory and Group Policies
• AI proficiency and tech-savviness: Hands-on experience using Claude and ChatGPT 
• Experience in IS User Rights Administration
• Ability to Provide IS User Consultations
• Good knowledge of the English and Latvian

Reasons why you’ll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Riga city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Warsaw, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you!