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Claims
handling specialist (Personal Lines)

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

Experience
Specialist
Your mission
Claims handling specialist (Personal Lines)
Salary (brutto)
1200 - 2200 EUR
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background Viktorija Bužokaitė
Viktorija Bužokaitė
Head of Claims
Meet your leader

Position

In this role, you will handle personal lines claims using a modern, digital-first approach to ensure our clients get back on track without delay. Forget old-fashioned insurance delays—here, you focus on quick thinking, clear answers, and real human connection.

Get ready to:

  • Reviewing and verifying information in incoming claims documents on time;

  • Assessing insurance events and making final claims decisions;

  • Gathering all necessary details and documents to clear up event circumstances;

  • Investigating claims thoroughly to understand exactly what happened;

  • Communicating directly with clients to guide them through the process;

  • Taking part in shaping and improving our claims handling processes;

  • Corresponding and communicating with international hospitals, airlines, and other foreign partners when needed.

    About you:

  • Experience in the insurance industry is a strong plus;

  • Good tech skills (MS Office, Outlook);

  • Fluency in English and Lithuanian is required;

  • Knowledge of Russian is a plus;

  • A background or knowledge in biology, medicine, or law is a plus;

  • Experience handling travel and accident claims is a plus.

    Reasons why you’ll love it here

    You will be working from our modern office in Vilnius City, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our Vilnius office, you can occasionally choose to work from dynamic locations across Riga, Tallinn, Warsaw, or, if you wish, your home office.

    Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision.

    You’ll receive a competitive salary in range of 1200 - 2200EUR gross (based on your experience), plus flexible benefits including health insurance from day one or wellness compensation, recharge days, discounts on Balcia products, and more. And because we love surprises, our benefits evolve every year. 

    Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia! To make your start here as smooth as possible we'll provide effective onboarding, and any additional training or guidance you may need.

illustration

Pleasures

No 1
Life in Balance

We wish you to be the most productive me you can be!

Flexible working hours
Kudos Day
Shorter Summer Fridays
Work abroad for three months a year
Work and travel across Balcia branches
Hybrid Work
No 4
Health and Wellness

Whether it's physical or mental, your health and well-being are always a priority!

Wellness Recharge Days
Kindness Day
Significant life fund
Active Lifestyle funding
Health insurance
Walk to connect with colleagues
No 2
Beyond your salary

We are ready to compensate your efforts in addition to your salary!

Educational Sponsorship
Conference Support
Performance Bonus
Participation in Balcia sponsored events
Individual training budget
Unlimited career growth
No 3
Balcia Lifestyle

These perks are here to make your workdays smoother, brighter, and more fun.

Merch Shop
Shared electric scooters
Inspiring story tellers
Insider deals 50%
Referral bonus
Internal events
Snacks in the office
Flat structure
Partner discounts
Residence discount 20%
Phone expenses
Free Parking
Rooftop Fun
No 1
Life in Balance

We wish you to be the most productive me you can be!

Flexible working hours
Kudos Day
Shorter Summer Fridays
Work abroad for three months a year
Work and travel across Balcia branches
Hybrid Work
No 2
Beyond your salary

We are ready to compensate your efforts in addition to your salary!

Educational Sponsorship
Conference Support
Performance Bonus
Participation in Balcia sponsored events
Individual training budget
Unlimited career growth
No 3
Balcia Lifestyle

These perks are here to make your workdays smoother, brighter, and more fun.

Merch Shop
Shared electric scooters
Inspiring story tellers
Insider deals 50%
Referral bonus
Internal events
Snacks in the office
Flat structure
Partner discounts
Residence discount 20%
Phone expenses
Free Parking
Rooftop Fun
No 4
Health and Wellness

Whether it's physical or mental, your health and well-being are always a priority!

Wellness Recharge Days
Kindness Day
Significant life fund
Active Lifestyle funding
Health insurance
Walk to connect with colleagues

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Claims
handling specialist (Personal Lines)


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