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We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

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Którym ubezpieczeniem Balcia jesteś?
background Denis Nikolajev
Denis Nikolajev
Dyrektor Generalny oddziału w Estonii
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As the Sales/Claims Support Specialist at Balcia, you will be the driving force behind our customer service success, tackling calls, complaints, and inquiries with patience and expertise.

You will:

  • provide exceptional customer support and assistance through our communication channels;
  • advise clients on insurance contracts, events, and related matters, provide with consultation;
  • handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt and accurate information;
  • prepare and present insurance offers;
  • register potentially insured events according to the guidelines;
  • communicate promptly with our team to address customer inquiries, complaints, or technical issues;
  • propose improvements to the insurance claims registration, administration and automation process.

What we expect

  • If an exciting challenge is what gets you up in the morning,
  • if you put passion and energy in everything you do and get satisfaction from it,
  • if you are supportive and friendly and have a high level of responsibility,
  • if you are a fast learner, have an eagle eye to details and know how to handle sensitive and confidential information,
  • if you are results-driven person and have a mindset that allows you to always think out of the box,

then we are "on the same page", and it is definitely worth talking to us.


  • Knowledge of the insurance market and products
  • Experience in insurance sales, customer support, or claims handling process
  • Willingness to learn and adapt to new policies, procedures, and technologies
  • Advanced knowledge of Estonian & English both spoken & written
  • Creativity, commitment, and independence of action
  • Communication skills and ability to work in a team
  • Attention to detail and analytical skills
  • Capability of handling multiple tasks simultaneously and prioritizing work efficiently
  • Excellent verbal and written communication skills and strong negotiation skills
  • Good knowledge of MS Office programs, in particular MS Excel.

What we offer

You will be working at a modern office in Valukoja 10, Tallinn 11415 in a friendly, fast-paced, and teamwork-oriented international culture with high ethics. You will have an opportunity to work also remotely.

No two days are the same. You will be working closely with an amazing team and learning from the best in a constantly changing environment. We will provide you with the necessary training, guidance, and onboarding.

Competitive monthly salary (depending on your level of experience and competence),  access to Stebby wellness marketplace from the first day, additional paid days off, discounts on Balcia products, gifts on special occasions, and much more.



Nr 1
Elastyczny system pracy. Ograny frazes, prawda?

Co to u nas znaczy? Dni wolne, praca z domu lub za granicą, indywidualne godziny pracy? Ok, mamy to!

Hybrid work model
Flexible hours
Employee loyalty & personal leave
Summer shortened Fridays
Opportunity to work abroad
Nr 2
Szklany sufit?

W Balcii nie ograniczamy Twojego rozwoju! Pracuj dla nas i stań się najlepszą wersją siebie.

External training & conferences support
Dynamic work environment
Unlimited career growth opportunities
Nr 3
Bonusy czy pop-up parties? A może jedno i drugie!

Jeśli ciężko pracujesz, rozdajemy premie i organizujemy imprezy, aby to uczcić. Jak często? Patrzymy na nasze kwartalne wyniki, a następnie poddajemy je pod głosowanie.

Quarterly bonuses
50% discount on Balcia products
Pop-up events
Health insurance from day1
Free parking
Shared electric scooters

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Balcia Insurance