Get ready to:

• Assist in evaluating and managing insurance claim cases from start to finish under the guidance of experienced specialists.
• Prepare, organise, and maintain claims documentation with care and accuracy.
• Enter and update data in our information systems quickly and precisely.
• Support communication and data exchange with external partners and customers.
• Provide friendly and professional customer service throughout the claims process.
• Collaborate with team members and other departments to ensure efficient claim resolution.

About you:

• You’re eager to grow your career in the insurance field and ready to learn from experienced colleagues.
• You approach every task with enthusiasm, dedication, and a can-do attitude.
• People describe you as reliable, friendly, and proactive.
• You have an eye for detail and can handle confidential information responsibly.
• You enjoy problem-solving and bring a positive, solution-oriented mindset to your work.

You’ll fit right in if you have:

• Some experience in insurance, customer service, or an administrative role (experience in claims handling or an auto repair company is an advantage).
• Basic understanding of claims or insurance processes, or the motivation to learn them quickly.
• The ability to stay organised and focused in a dynamic environment.
• Solid MS Office skills.
• Fluent French and advanced proficiency in English.
• A strong sense of responsibility, accuracy, and willingness to learn new procedures and systems.

Reasons why you’ll love it here

You will be working from our modern HQ offices in the Riga city centre, while also having the option of a nomad-desk. What does that mean? Simple! In addition to our HQ, you can occasionally choose to work from dynamic locations across Riga, Tallinn, Warsaw, and Vilnius, or, if you wish, your home office.

Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our OKR (Objective and Key Results) bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! From creative brainstorming and innovative projects to unique collaborations, it's never boring at Balcia! To make your start here as smooth as possible we'll provide effective onboarding, and any additional training or guidance you may need.