YOU WILL
- have the opportunity to create customer service processes at the Insurance Company from scratch,
- communicate with customers/agents (incoming calls, email handling, chat, SM, etc.),
- ensure customer satisfaction and professional service,
- maintain a positive, empathetic and professional attitude towards customers,
- accurately assess and effectively resolve customer problems,
- provide customers with detailed information on insurance products,
- have the ability to tailor offers to meet customer needs.
WHAT WE EXPECT
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experience in customer service,
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communication skills and the ability to work as part of a team,
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organised and friendly personality,
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creativity, decision-making and problem-solving skills,
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goal-oriented thinking,
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punctuality, accuracy and responsibility for assigned tasks;
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good knowledge of English (at least B1 - reading with understanding, basic customer service).
Not two days at Balcia are the same, you will have an opportunity to participate in international projects and be part of a growing and professional team. We will provide you with the necessary training, guidance, and onboarding.
