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Customer
Relations Specialist

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

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background Mirosława Szewczyk
Mirosława Szewczyk
KLIENTU SERVISA KOMANDAS KOORDINATORE
Meet your leader

Position

As a Customer Relations Specialist, your role will involve providing exceptional service to our clients, addressing inquiries, and ensuring their insurance needs are met promptly and with a smile.

Get ready to:

  • have the opportunity to create customer service processes at the Insurance Company from scratch,
  • communicate with customers/agents (incoming calls, email handling, chat, SM, etc.),
  • ensure customer satisfaction and professional service,
  • maintain a positive, empathetic and professional attitude towards customers,
  • accurately assess and effectively resolve customer problems,
  • provide customers with detailed information on insurance products,
  • have the ability to tailor offers to meet customer needs.

To fit here you'll need:

  • experience in customer service,

  • communication skills and the ability to work as part of a team,

  • organised and friendly personality,

  • creativity, decision-making and problem-solving skills,

  • goal-oriented thinking,

  • punctuality, accuracy and responsibility for assigned tasks;

  • good knowledge of English (at least B1 - reading with understanding, basic customer service).

Reasons why you'll love it here:

You will be working from our modern office in the Warsaw (almost) city center, while also having the option of a nomad-desk. What is nomad-desk you can ask? It means that you can occasionally choose to work from dynamic locations across Riga, Tallinn, and Vilnius, or, if you wish, your home office.

Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.

Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding.

You'll receive a competitive salary that's based on your competencies and previous experience. You'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses! 

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Prieciņi

Nr 1
Flex to the max. Skan banāli, vai ne?

Īpašās brīvdienas, darbs no mājām vai ārzemēm, personalizēts darba laiks? Bez problēmām!

Hibrīda darba modelis
Elastīgs darba laiks
Lojalitātes un svarīgu dzīves notikumu brīvdienas
Saīsinātās piektdienas vasarā
Iespēja strādāt ārzemēs (līdz 1 mēnesim gadā)
Nr 2
Galva pret karjeras griestiem nesasitīsies

Tādēļ izaugsmei pie mums nav ātruma ierobežojuma. Pagaidām neviens arī nav sasniedzis griestus. Pamēģini!

Finansējums apmācībām & izaugsmei
Dinamiska darba vide
Neierobežotas iespējas karjeras izaugsmei
Nr 3
Bonusu vai ballīti? Abus!

Vari rēķināties, ka būs gan prēmijas, gan burziņi. Cik un kā - atkarīgs no ceturkšņa vērtējuma un pašu idejām.

Ceturkšņa prēmiju sistēma
50% atlaide Balcia produktiem
Veselības apdrošināšana no 1. dienas
Pop-up pasākumi
Iespēja organizēt personīgu pasākumu Balcia telpās
Koplietošanas skrejriteņi
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Customer
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Balcia Insurance