Get ready to:
- have the opportunity to create customer service processes at the Insurance Company from scratch,
- communicate with customers/agents (incoming calls, email handling, chat, SM, etc.),
- ensure customer satisfaction and professional service,
- maintain a positive, empathetic and professional attitude towards customers,
- accurately assess and effectively resolve customer problems,
- provide customers with detailed information on insurance products,
- have the ability to tailor offers to meet customer needs.
To fit here you'll need:
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experience in customer service,
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communication skills and the ability to work as part of a team,
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organised and friendly personality,
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creativity, decision-making and problem-solving skills,
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goal-oriented thinking,
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punctuality, accuracy and responsibility for assigned tasks;
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good knowledge of English (at least B1 - reading with understanding, basic customer service).
Reasons why you'll love it here:
You will be working from our modern office in the Warsaw (almost) city center, while also having the option of a nomad-desk. What is nomad-desk you can ask? It means that you can occasionally choose to work from dynamic locations across Riga, Tallinn, and Vilnius, or, if you wish, your home office.
Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.
Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding.
You'll receive a competitive salary that's based on your competencies and previous experience. You'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!
