You will

• Take ownership of property and special product claims from start to finish, making payout or refusal decisions within your authority limits and in line with our claims procedures
• Enter and maintain claim data in our internal systems accurately and promptly
• Check, process and pass on incoming documents to the right teams on time
• Work with external partners and colleagues across Balcia to resolve cases efficiently
• Advise and support clients at every stage of the claim with clarity, empathy and professionalism
• Spot ways to improve how we receive, enter and process data, and share your ideas with your team lead

About you

• If you take pride in precision and have a strong sense of responsibility
• If you enjoy working with people and communicate clearly with both clients and colleagues
• If you stay calm under pressure and always keep your deadlines
• If you look for solutions rather than problems

Sound familiar? Great! Shoot us a message and let’s see where this connection takes us!

To fit in here you’ll need:

• Secondary education or higher
• Excellent Latvian and conversational English
• Good computer skills, including MS Office and other work-related tools
• Experience in insurance, especially in claims handling, would be a valuable asset

Reasons why you’ll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Riga city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Warsaw, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.