Get ready to:
- Lead efforts to continuously improve claims handling processes at a Group level, including the planning, execution, and monitoring of cross-country projects.
- Monitor and analyze data from digital channels to identify areas for improvement in the claims handling process.
- Regularly review and update the digital claims process to incorporate user feedback and technological advancements.
- Leverage new technologies and innovative solutions to ensure claims handling efficiency and user experience, including the identification and implementation of various automated solutions to minimize manual tasks and enhance accuracy.
- Develop and implement a strategy for incorporating AI and machine learning into digital claims processing to predict and reduce claim processing times.
- Stay updated on the latest trends and technologies in digital claims handling and apply best practices to enhance the user experience.
- Research and apply user experience practices in claims handling to ensure the best customer experience in the industry across our digital sales channels and beyond.
- Ensure that the digital claims process is user-friendly, intuitive, and accessible across all digital platforms, including web and mobile.
- Collaborate with the digital product team to enhance the functionality and user experience of the claims process in our mobile app.
- Foster a culture of innovation by encouraging and implementing new ideas and approaches to improve claims handling.
About you:
- You are proficient in claims management software, process automation tools, and data analysis techniques.
- You possess strong leadership and project management skills with a proven ability to influence and drive change.
- You have excellent verbal and written communication skills, capable of presenting complex information clearly and concisely.
- You exhibit strong analytical and problem-solving abilities with a proactive and solution-oriented approach.
- You're a strong and creative person, who is not afraid to think outside the box and introduce great (and unorthodox) ideas to the world.
Sound familiar? Great! Shoot us a message and let’s see where this connection takes us!
To fit in here you’ll need:
- Higher education in Business Administration, Insurance, Technology, or a related field.
- At least 5 years of experience in insurance claims management with a strong focus on process improvement and innovation, preferably in an insurtech environment.
- Experience leading tech-driven cross-functional projects and initiatives.
- Preferably, experience in mobile app projects with a strong focus on enhancing user experience.
- Commitment to fostering a culture of innovation and continuous improvement.
- Knowledge of contracting, negotiating, and change management.
- Strong leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations.
- Good knowledge of the English.
Reasons why you’ll love it here
You will be working from our modern HQ offices in the Riga city center, while also having the option of a nomad-desk. In addition to our HQ, you can occasionally choose to work from dynamic locations across Riga, Tallinn, Warsaw, and Vilnius, or, if you wish, your home office.
Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way.
Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding.
You'll receive a competitive salary that's based on your competencies and previous experience. You'll receive high quality health insurance (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses!
