Diana
Sotnikova

Meet Diana, the powerhouse behind our Customer Support team. As a department lead, she combines deep expertise with a calm, solution-focused mindset that brings confidence to both her team and our clients. Diana’s leadership is rooted in empathy and clarity—she listens actively, communicates transparently, and always finds a way forward, no matter the challenge. Her dedication to delivering excellent service and building strong relationships makes her an invaluable pillar of our organization.

Fun fact!

She used to be a dancer for Code One, one of the most famous Estonian pop bands of the 1990s, and has probably danced on every big and small stage across Estonia.

If Diana was a Balcia product, she'd be…

TRAVEL. She´s always adventurous and deeply interested in new cultures and people. In her mind money spent on travelling is the best investment one can do.