Diana Sotnikova
She communicates openly and transparently
She finds solutions to any challenge
She builds trust and strong relationships

Diana
Sotnikova

Head of Claims Handling and Customer Care

Meet Diana, the powerhouse behind our Claims and Customer Support teams. As a department lead, she combines deep expertise with a calm, solution-focused mindset that brings confidence to both her team and our clients. Diana’s leadership is rooted in empathy and clarity—she listens actively, communicates transparently, and always finds a way forward, no matter the challenge. Her dedication to delivering excellent service and building strong relationships makes her an invaluable pillar of our organization.

Fun fact!

She used to be a dancer for Code One, one of the most famous Estonian pop bands of the 1990s, and has probably danced on every big and small stage across Estonia.

If Diana was a Balcia product, she'd be…

TRAVEL. She´s always adventurous and deeply interested in new cultures and people. In her mind money spent on travelling is the best investment one can do.

Visas Vakances by Diana

Igaunija

Claims Handling Specialist (Motor)

Are you a natural at turning chaos into calm? Do you have a knack for resolving challenges with a reassuring smile? ? If you've got a heart of empathy and a mind for problem-solving, we've got the perfect role for you!

Illustration
Mūsu komanda pašlaik darbojas maksimālā jaudā, un visas pozīcijas ir aizpildītas! Seko mūsu jaunumiem, lai būtu pirmais, kas uzzina par aizraujošām iespējām!
Balcia Insurance